Our I.T. Support Plans are, purely and simply, based on the amount the service is used. A collection of incidents or, days are allocated on a rolling contract basis. When the remaining incidents fall below a pre-determined level, the incidents / days are topped up back to the original allocation.

Furthermore, given that our Support Plans are not based on equipment, there is much less of an administrative overhead. Hence, the overall cost of Support is reduced as the service is largely self managing in that for each incident, a job sheet is raised and then monthly timesheets are produced to keep track of on-going expenditure.

Our I.T. Support plans are provided in 5, 10 or 20 day agreements and can adapt and change as your requirements change, include cover for emergency call-outs, installation services, consultancy and remote systems management.

 

 On-Site Support 1

 
Offers On-Site and Remote Support based on a provision of 5 days. When remaining days fall below 2, further invoice submitted to return days to original allocation of 5 days.


  
 On-Site Support 2

Offers On-Site and Remote Support based on a provision of 10 days. When remaining days fall below 5, further invoice submitted to return days to original allocation of 10 days.


  
 Ad-Hoc Services

Daily On-Site Engineering Rate Pro-rata

Daily Remote Support Rate Pro-rata